If any item has arrived damaged, please contact our customer service center at 80 (From inside U.S.) or 61 (From outside the U.S.) to file a damage claim.Ĭlaims must be filed for third-party items sold with Gap within 48 hours of delivery. Visit the returns portal and follow instructions to start the return process online. If an item sold and shipped by a third-party seller isn't quite right and is not final sale, it can be returned by mail directly to the seller. Items cannot be returned to Gap, Old Navy, Banana Republic, or Athleta in store. If you have any additional questions about store return policies please feel free to contact us, or get in touch with your local store directly. For more information, see Returning or Exchanging a Gift. If this is a gift return, be sure to tell the sales associate. Tell a sales associate that you want to return the item.Bring the item in the package it was delivered in and either your shipping confirmation email (printed or on mobile device) or the original credit card used for purchase to the store.Check your shipping confirmation email first. Note: For items marked “Mail only”, merchandise must be returned by mail. For example, a Banana Republic online purchase can't be returned at Banana Republic Factory stores.
Merchandise purchased online can't be returned to any of our Factory or Outlet stores. For example, if you bought an item on Gap.com, you can return it to a Gap retail store, but not to an Old Navy store. For Gap, Banana Republic, Old Navy, and Athleta items, you can return merchandise purchased online to the appropriate store.
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